Gadget types

Gadgets create commonly used statistical representations of data describing entities belonging to your contact center.

You can add the following gadgets to a report:

• Bar chart — creates a chart with rectangular bars with lengths proportional to the values that they represent.
• Browser — retrieves and displays Real Time Reports data.
• Table — presents the data describing your selected contact center entities as text and numbers.
• Trend chart — creates a line graph that tracks one performance metric over a period of time.
• Report filter — assigns filters to multiple tables and charts within the same report. See Report filters.
• Pie chart — creates a pie chart that represents percentages and fractions of a total.
• Time — creates a time display. You select the time zone suitable for your geographic region.

When completely defined for your report, each of these gadgets, except for report filter, displays statistics about one of these categories:

• Agents
• Queues
• Groups
• Campaigns