This topic contains the following information:
This Help is for CCSP contact center supervisors and administrators who view or create and edit real-time contact center performance reports.
This release contains no new features.
Version 7.1.0 contains the following new and updated features and functionality:
Adding a Clock — you can now add digital and analog clocks to your reports.
The clock gadget is now called the Time gadget.
Use this Help system with the following CCSP Help systems and documents:
CCSP System Administrator Guide
CCSP Tenant Administrator Guide
CCSP TouchPoint User and Supervisor Help
This Help uses the following text formats and notation conventions.
Bold text indicates a button, field, link, option name, or similar function requiring an action.
Italicized text indicates new terms, directory paths, or references to external documents.
Text in this font indicates code.
Icons used throughout this Help identify additional details or special conditions.
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Note Provides additional information or describes special circumstances. |
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Caution Warns of user actions that may cause system failure or irreversible conditions. |
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Stop Describes actions that you should only perform under the supervision of Enghouse Interactive Customer Support. |
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