Overview explains how to start CCSP Dashboard, and describes the workspace, menus, reports, gadget types, and agent and call states.
CCSP Dashboard provides supervisors and administrators with a variety of real-time statistical reports about the contact center performance statistics during the most recent 24 hour or shorter period. The reports display statistics about these categories of data:
Agents
Groups
Queues
Campaigns
You can set thresholds for warnings and alarms in tables you create in your reports. When threshold values are reached, table cells display the warnings and alarms. Table cells containing warning values are shaded in yellow and table cells containing alarms are shaded in red.
You can use CCSP Dashboard to create a customized wallboard that your agents can view.
