Javascript Functions for Web Applications

The Browser gadget provides the following JavaScript functions for your hosted web application to retrieve RTR data:

• parent.GetStatisticsXml();

This function returns agent and queue statistics in XML format.

• parent.GetConfigurationXml();

This function returns group, agent, queue, and campaign configurations in XML format.

• parent.GetHistoryXml();

This function returns queue history in XML format.

Ask your Enghouse Interactive representative for a sample script to access RTR data.

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